Shipping & Return Policy

With the expected increase of online shopping for this holiday season, shipping carriers will experience more volume than usual and have updated their shipping deadlines in order to meet delivery guarantees in time for Christmas. The team at Fish Hippie will be working tirelessly to fulfill all orders but please be aware of the key dates below in order to ensure on time delivery with shipping carriers. 
 
12/15 - Last day for guaranteed ground delivery 
12/21 - Last day for guaranteed overnight delivery 
 
Additionally, you can shop confidently this holiday season with free returns on all orders. If you have any questions contact customer service at (336) 789-FISH.
 
Fish Hippie Team 

ACCEPTED FORMS OF PAYMENT

Credit Cards

  • American Express
  • Discover
  • Visa
  • MasterCard

Other Forms of Payment

  • PayPal®
  • Fish Hippie Gift Certificates

For more information about secure information please see our Privacy Policy.

 

SHIPPING POLICY 

Apparel 
Orders entered on a business day, by 11 am Eastern Time ship the same day. Orders entered after 11 am Eastern Time will ship the following business day. Orders entered on a non-business day, will ship the following business day. (Monday-Friday)  
 

RETURN POLICY

Return/Exchange Form Link:

https://fishhippie.com/pages/return-form

 

At Fish Hippie we stand behind what we sell. While we hope you're always satisfied with your order, we understand there are occasions you may want to return items.

Items must be returned unworn, unwashed, with original tags, and within 30 days of receipt to qualify for a refund. Please be sure to ship with a carrier that can provide tracking and insurance. Fish Hippie cannot be responsible for lost or damaged products. We will accept a return for credit, full refund, or a replacement of a different color, size or other item of equal or lesser value. All returned merchandise must be received by Fish Hippie prior to receiving a refund, credit, or exchange. Please allow up to 3 weeks for your return to be received and processed.

As exchanges are not processed until the returned product is received back, your chosen item(s) may be out of stock at the time of processing. If a desired exchange product is out of stock, a refund will be made to the original form of payment for the amount of the returned product. If you do not wish to receive a refund at all, you must specify to receive store credit in the comments section of the return form.

Follow the link below to fill out a return/exchange request. After submitting the form, you will receive an email with your return authorization form attached. Please include a printed copy of the form and the original packing slip in your return shipment. No returns will be accepted without a copy of the return authorization form included.

Returns are to be shipped to:

ATTN: Fish Hippie Returns

1217 West Lebanon St. Suite B

Mount Airy, NC 27030

 

BACKORDER POLICY
 

Merchandise on backorder is temporarily out of stock. If we are unable to ship any merchandise on backorder within sixty (60) days from the day of your order, we will notify you at the e-mail address and/or phone number that you have provided.  All Items in an order will be shipped via the shipping service type when placing the order. The status of a backordered item will remain processing until the merchandise is in stock. We will contact you within 24 hours after your order is placed (Monday-Friday), if purchased after 11am on Friday through Sunday we will be in touch with you on the following Monday (exception of Holidays).