Shipping & Return Policy
ACCEPTED FORMS OF PAYMENT
- American Express
Other Forms of Payment
- Fish Hippie Gift Certificates
Orders entered on a business day, by 11 am Eastern Time ship the same day. Orders entered after 11 am Eastern Time will ship the following business day. Orders entered on a non-business day, will ship the following business day. (Monday-Friday)
- You must be 21 years of age or older to purchase alcohol.
- UPS and FedEx cannot deliver to PO boxes; please provide a street address. We prefer to ship to a business address.
- UPS shipments require an adult’s signature. We do not ship internationally.
Due to shipping regulations at the present time we do NOT ship to the following states:
SD, UT, OK, AR, MS, AL, KY, PA, DE, MA.
We ship wines at the beginning of each week to get your shipment to you before the weekend.
This policy insures that your wines arrive in the best possible condition.
At Fish Hippie we stand behind what we sell. While we hope you're always satisfied with your order, we understand there are occasions you may want to return items.
Items must be returned unworn, unwashed, with original tags, and within 30 days of receipt to qualify for a refund. Please be sure to ship with a carrier that can provide tracking and insurance. Fish Hippie cannot be responsible for lost or damaged products. We will accept a return for credit, full refund, or a replacement of a different color, size or other item of equal or lesser value. All returned merchandise must be received by Fish Hippie prior to receiving a refund, credit, or exchange. Please allow up to 3 weeks for your return to be received and processed.
As exchanges are not processed until the returned product is received back, your chosen item(s) may be out of stock at the time of processing. If a desired exchange product is out of stock, a refund will be made to the original form of payment for the amount of the returned product. If you do not wish to receive a refund at all, you must specify to receive store credit in the comments section of the return form.
Follow the link below to fill out a return/exchange request. After submitting the form, you will receive an email with your return authorization form attached. Please include a printed copy of the form and the original packing slip in your return shipment. No returns will be accepted without a copy of the return authorization form included.
Returns are to be shipped to:
ATTN: Fish Hippie Returns
1217 West Lebanon St. Suite B
Mount Airy, NC 27030
Return/Exchange Form Link:
Merchandise on backorder is temporarily out of stock. If we are unable to ship any merchandise on backorder within sixty (60) days from the day of your order, we will notify you at the e-mail address and/or phone number that you have provided. All Items in an order will be shipped via the shipping service type when placing the order. The status of a backordered item will remain processing until the merchandise is in stock. We will contact you within 24 hours after your order is placed (Monday-Friday), if purchased after 11am on Friday through Sunday we will be in touch with you on the following Monday (exception of Holidays).