FAQ

What are your accepted forms of payment?

Credit Cards

• American Express
• Discover
• Visa
• MasterCard

Other Forms of Payment

• PayPal
• Fish Hippie Gift Certificates

How long does it take for my order to ship?

Orders entered on a business day, by 11 am Eastern Time ship the same day. Orders entered after 11 am Eastern Time will ship the following business day. Orders entered on a non-business day, will ship the following business day. (Monday-Friday) (Holidays shipping time may differ)

How long does shipping take?

Depending on where you are, we ship from North Carolina. You may look up shipping times on UPS.com 

How can I track my order?

You can track your orders and returns via our Orders and Returns page. Fill in the required information and we will give you an updated status on your order.

What is your return/exchange policy?

While we hope you are satisfied with your order, we understand if you may want to return items. Items must be returned within 30 days of receipt to qualify for a refund. The item must be returned unworn, unwashed, and with the receipt of purchase. Click here to view our full Return Policy

Do you ship internationally?

Currently, we do not ship internationally. Hopefully in the future we will offer this option.

How do your clothes fit?

To get an accurate size, please measure your neck, chest, sleeve length and waist and then compare to our size chart to find the best fit for you.

Where can we find FH clothes in store?

Fish Hippie apparel is sold in over 16 states and over 230 retail store across the south/southeast. To find a retailer near you please visit our Find A Retailer page.

Is there a waiting list/system for Out of Stock items?

If an item you are looking for is out of stock, you can subscribe to our back in stock notification. This form will appear when you select an item currently unavailable. Once you enter your email address, you will receive an email from us as soon as its back in stock.

Can I buy a gift certificate in store?

Currently the only Gift Cards we offer are E-Gift Cards.

Can I use more than one gift card per order?

Yes, you may use more than one Gift Card on your order. Only one discount code is allowed per order.

Do you ship to P.O. Boxes?

If the package is 10 pounds or below, we can have USPS deliver your package to your P.O. Box.

Can I change/cancel my order once it’s been placed?

Absolutely, just call Customer Service and we’ll be glad to make any changes. 336-789-3474

What credit cards do you accept?

We currently accept American Express, Discover, Visa, Mastercard and Paypal

How do I Edit or Remove Items from my cart?

To Edit/Remove items from your shopping card, hover your mouse or click on the “Shopping Cart” Icon in the top right corner of your screen. There you can make edits to your order including size, color and quantity and see the current total in your cart.

Is your website secure?

We take your privacy very seriously. To ensure that our website is secure please visit out Privacy Policy webpage.

Do you offer expedited shipping?

Yes, we offer next day air and second day air.

If a certain product of out of stock, when will it come back in stock/what do I do?

Merchandise on backorder is temporarily out of stock. A Fish Hippie representative will notify you at the e-mail address and/or phone number that you have provided. All Items in an order will be shipped via the shipping service type when placing the order. The status of a backordered item will remain processing until the merchandise is in stock. We will contact you within 24 hours after your order is placed (Monday-Friday), if purchased after 11am on Friday through Sunday we will be in touch with you on the following Monday (exception of Holidays).